Current:Home > MyYour flight was canceled by the technology outage. What do you do next? -PrimeFinance
Your flight was canceled by the technology outage. What do you do next?
View
Date:2025-04-15 10:28:12
Live updates: Follow AP’s latest coverage of the global outage.
Air travelers became the face of the widespread technology outage Friday as they posted pictures on social media of crowds of people stranded at airports in Europe and the United States.
In the U.S., American Airlines, Delta Air Lines, United Airlines, Spirit Airlines and Allegiant Air had all their flights grounded for varying lengths of time Friday morning. Airlines said the outage hit many systems, including those used to check in passengers and calculate aircraft weight — necessary information for planes to take off.
United and some other airlines issued waivers to let customers change travel plans. The overnight outage was blamed on a software update that cybersecurity firm CrowdStrike sent to Microsoft computers of its corporate customers, including many airlines.
By midday on the East Coast, more than 2,200 U.S. flights had been canceled and more than 6,000 others delayed, according to tracking platform FlightAware. Worldwide, more than 3,500 flights were canceled. Those numbers were certain to rise throughout the day.
CrowdStrike said it identified the problem and was fixing it, but that didn’t translate into clear skies Friday. Hundreds of thousands of travelers were stranded.
“This is going to have ripple effects for probably a few days at least,” said Jesse Neugarten, the founder and CEO of travel-search site Dollar Flight Club.
That’s because many flights are sold out or have just a few empty seats during the peak summer vacation season, which leaves airlines with less room to accommodate passengers from canceled flights.
Contact your airline
Airlines should rebook passengers automatically, but that could take much longer as carriers recover from the outage, so passengers will have to take more initiative. And be more creative.
“People who are already at the airport usually go up to the help desk, but there’s a line of 500 people. It’s going to take all day,” Neugarten said. He suggested calling the airline and using an international help-desk number, if there is one, to reach an agent more quickly.
Another tactic is to post a few words to the airline on the social platform X. Many airlines have staffers who will help rebook passengers who contact the carrier through social media.
Use your airline’s app — it may have more-current information about flight status than delays and cancellations displayed in the airport terminal.
Check other airlines and airports
In the U.S., Southwest and Alaska Airlines said they were not affected by the outage. However, since it’s summer vacation season, those airlines have a limited number of available seats left.
Neugarten suggested checking nearby airports for available flights, which might require changing airlines.
What about weekend flights?
Long delays and some cancellations could drag into Saturday and Sunday. Check the flight status on your airline’s app or website frequently.
Some airlines are telling passengers to arrive as much as three hours before their scheduled departure times. Many experienced travelers scoff at such warnings; this might be a good time to take them seriously.
The Transportation Security Administration app lets travelers look up the estimated wait time at their airport.
Is air traffic control working?
U.S. Transportation Secretary Pete Buttigieg said the Federal Aviation Administration’s systems, including air traffic control, were not affected by the outage. TSA said its screening of passengers was not affected either.
Can I get a refund?
Passengers whose flights are canceled are entitled to a full refund in the form of payment they used to buy the ticket. That’s true even if the ticket was sold as non-refundable.
A refund may be acceptable to travelers who no longer want to make the trip, but many people just want another way to reach their destination, and buying a last-minute replacement ticket could cost more than the refund will cover.
Am I eligible for other cost reimbursements?
Airports in Amsterdam, Berlin and Zurich had particularly high numbers of canceled flights. When airlines in Europe are responsible for a cancellation or delay, travelers are entitled to compensation under a regulation known as EU261, but that rule has an exception for disruptions caused by “extraordinary circumstances” beyond the airline’s control.
There is no provision for compensation under U.S. law; airlines set their own policies for reimbursing stranded travelers for things like hotels and meals. The Transportation Department maintains a “dashboard” showing what each airline promises to cover.
veryGood! (26546)
Related
- Rolling Loud 2024: Lineup, how to stream the world's largest hip hop music festival
- Kim Kardashian’s SKIMS Just Launched Its Biggest Sale Ever: Keep Up Before Your Favorites Sell Out
- Utah gymnastics parts ways with Tom Farden after allegations of abusive coaching
- Police say 2 dead and 5 wounded in Philadelphia shooting that may be drug-related
- NHL in ASL returns, delivering American Sign Language analysis for Deaf community at Winter Classic
- Olympic organizers to release more than 400,000 new tickets for the Paris Games and Paralympics
- EU lawmakers reject proposal to cut the use of chemical pesticides by 50% by 2030
- As New York Officials Push Clean Hydrogen Project, Indigenous Nation Sees a Threat to Its Land
- Could your smelly farts help science?
- Shooting of 3 men on Interstate 95 closes northbound lanes in Philly for several hours
Ranking
- In ‘Nickel Boys,’ striving for a new way to see
- A hand grenade explosion triggered by a quarrel at a market injured 9 people in southern Kosovo
- The average long-term US mortgage rate falls to 7.29% in fourth-straight weekly drop
- Do you know this famous Sagittarius? Check out these 30 celebrity fire signs.
- John Galliano out at Maison Margiela, capping year of fashion designer musical chairs
- From 'Blue Beetle' to 'Good Burger 2,' here are 15 movies you need to stream right now
- Kate Spade Outlet’s Black Friday Sale Is Officially Here: Save Up to 90% Off Handbags, Accessories & More
- Cadillac's new 2025 Escalade IQ: A first look at the new electric full-size SUV
Recommendation
Backstage at New York's Jingle Ball with Jimmy Fallon, 'Queer Eye' and Meghan Trainor
Prepare for Beyoncé's 'Renaissance' film: What to wear, how to do mute challenge
Pilot dies after small plane crashes in Plano, Texas shopping center parking lot: Police
Email fraud poses challenges for consumers and companies during the holiday season
NHL in ASL returns, delivering American Sign Language analysis for Deaf community at Winter Classic
OpenAI says ousted CEO Sam Altman to return to company behind ChatGPT
Anthropologie’s Black Friday Sale 2023: Here’s Everything You Need in Your Cart Stat
Police say some 70 bullets fired in North Philadelphia shooting that left 2 dead, 5 wounded